Product-specific support
Give each offer a dedicated support URL that asks for buyer email, transaction ID, item number, order date and the actual problem.
One ticket history
Keep replies, attachments, internal notes, priority, status and refund requests together instead of hunting through separate messages.
Built for digital sellers
Use canned replies, FAQs, agent logins, reports, CSV import and seller-configured autoresponder event rules.
A simple workflow your customers can understand
1
Create your products2
Share support URLs3
Reply from one desk4
Resolve and reportWhat is included
- Create a dedicated support portal for each product with transaction and item-number fields
- Keep every ticket, customer reply, attachment and internal note together
- Use canned replies and a public knowledge base to answer repeat questions faster
- Track refund requests, priorities, response status and product support volume
- Invite staff agents without giving them the owner account password
- Import historic support tickets from a flexible CSV export, including HESK-style exports
- Connect supported autoresponder services with encrypted per-user credentials and event rules
- Run your support desk without per-ticket or usage-credit costs
Get YetiHelpDesk
YetiHelpDesk is a Webilaro software product. WarriorPlus is a sales platform and is not the publisher or owner of this software.
Frequently asked questions
Yes. Each YetiHelpDesk workspace can connect its own SMTP provider, so ticket acknowledgements and support replies are sent using your own email settings.
Yes. The ticket desk itself is platform-neutral. Product portals can support customers from any sales channel.
Yes. The built-in CSV importer recognises common headings used in HESK-style and generic ticket exports.
Ticket conversations live in YetiHelpDesk. SMTP is used for transactional notifications so customers know when to return to their secure ticket link.