Support privacy & cookies
This information applies to the public support pages operated for Saasyeti /Webilaro Helpdesk.
Information submitted with support requests
When you submit a ticket, the workspace receives the contact details, issue description and any attachments you choose to provide. Ticket communications are used to respond to and manage your request. Security logs and rate-limit information may also be processed to protect this service.
The workspace's configured ticket retention period is 730 days, although legal obligations or manual retention practices may affect actual deletion. Contact the support operator for its full privacy policy, data-rights requests, and any third-party service details.
Support contact: craig@saasyeti.com
Cookies used by the public support pages
| Cookie | Reason | Duration |
|---|---|---|
| Session security cookie (name varies) | Essential session and form security, including CSRF protection | Session or configured server expiry |
hd_cookie_notice | Remembers that you dismissed the essential-cookie notice | Up to 180 days |
These ticket pages do not add optional analytics or advertising cookies. The notice is informational and does not claim consent for optional tracking. If the operator installs optional tracking later, it must be disclosed and handled separately according to the applicable rules.